SUPPORT

Questions, answered.

How does it work?

Each piece combines a high-quality printed design with a built-in LED system behind the artwork. Lights off, it's clean premium wall art. Lights on, selected parts of the design illuminate — the signature glowing effect.

How big is the artwork?

Two sizes: Small 17 × 22 cm and Large 22 × 31 cm.

How bright is the glow?

Comfortable and fully dimmable — bright enough for atmosphere, gentle enough for a night light. Switch between warm, neutral and cold white with a single button on the controller.

How long does delivery take?

Every piece is made to order. Production takes 3–4 business days, shipping usually 3–7 business days — free, worldwide, with a tracking link the moment it ships.

How does the custom process work?

Order your custom piece and upload your photo. Within 24 hours you'll receive a design preview by email. Request as many revisions as you like — we only start production once you approve.

What if I want to return my order?

You can return your order within 14 days of arrival in its original condition — just email support@glowing-gallery.com and we'll guide you through it. Custom pieces are made personally for you, so they can't be returned once you've approved your preview — that's why we perfect the design together first.